Help
SourceDock Support
SourceDock is a product of Odyne LLC. This page is for selling partners who need help with their account, billing, Amazon connection, restriction checks, or the optional Chrome extension.
How to get help
Email support@sourcedock.io. Include the email on your SourceDock account and a short description of the issue. We do not offer phone or chat support.
What we support
- Account. Sign-in, email verification, password reset, and closing an account.
- Billing. Plan changes, invoices, and cancellation. Paid subscribers can also open the Stripe customer portal from their signed-in SourceDock account.
- Refunds. All plans are non-refundable. Cancel anytime from Billing; access continues to the end of the paid period and nothing more is charged.
- Amazon connection. Authorizing or disconnecting an Amazon selling account. We never collect Seller Central passwords.
- Restriction checks. Using the Restriction Scanner and reading results for the Amazon account you authorized.
- Chrome extension. Installing and using the SourceDockIQ extension to record approval outcomes Amazon already shows in Seller Central.
Typical response
Premier includes email support. Pro and Flagship include priority email support. We reply by email. We do not publish a timed service-level agreement.
More information
- https://sourcedock.io/for-amazon-sellers: product, features, and current pricing
- Privacy Policy
- Terms of Service
- Create an account
Trademark
Amazon, Amazon.com, Seller Central, and Amazon Services API are trademarks of Amazon.com, Inc. or its affiliates. SourceDock is a product of Odyne LLC. SourceDock is not affiliated with, endorsed by, or sponsored by Amazon.